This Privacy Policy explains how BF BIONTECH SDN BHD (“BHS”, “we”, “us” or “our”) handles personal information when you visit our website, contact us, create an account or place an order. Our online orders are currently available for delivery within Malaysia.
Business address: No. 11, Jalan BA/3, Kawasan Perindustrian Bukit Angkat (2), 43000 Kajang, Selangor, Malaysia
Email: [email protected] or [email protected]
Telephone: +60 13-413 6914
Information we collect
Depending on how you use our website, we may collect your name, email address, telephone number, billing and delivery address, account details, order information and messages you send to us. We may also keep records needed to process orders, confirm payment or arrange delivery.
When you browse the website, technical information such as your device and browser details, IP address, pages visited and cookie preferences may be collected by the website or its service providers.
How we use your information
We use personal information to process and deliver orders, handle payments, communicate with you, provide customer support, manage accounts, maintain website security, prevent misuse, improve our services and meet applicable legal or record-keeping requirements.
We send marketing messages only where permitted. You can ask us to stop sending them at any time by using the unsubscribe option, if available, or by contacting us.
When we share information
We may share information with service providers that help us operate our business and website, such as payment, delivery, hosting, customer-support and analytics providers. We share only information needed for them to provide their services and expect them to handle it with appropriate safeguards.
We may also disclose information where required by law, to address fraud or misuse, protect customers or our business, or support a business transfer. We do not sell personal information as a standalone product.
Cookies and analytics
Our website may use cookies or similar technologies to keep the site working, remember preferences and understand how visitors use the website. You can manage cookies through your browser settings. Disabling some cookies may affect website functions.
Retention and security
We retain personal information for as long as reasonably needed for the purposes described in this Policy, including order support, accounting, resolving disputes and meeting legal obligations. Retention periods depend on the type of record.
We use reasonable administrative and technical measures designed to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your choices and requests
You may contact us to ask about accessing or correcting personal information we hold about you, or to raise a privacy concern. We may need to verify your identity before responding. Some requests may be limited where applicable law allows.
If you have an account, you may be able to update some information through your account settings. You can also contact us to make a privacy request or withdraw consent where our processing relies on consent.
Changes and contact
We may update this Policy as our practices or applicable requirements change. The current version will be posted on this page with its effective date.
For privacy questions or requests, email [email protected] or [email protected], call +60 13-413 6914, or write to:
BF BIONTECH SDN BHD
No. 11, Jalan BA/3, Kawasan Perindustrian Bukit Angkat (2),
43000 Kajang, Selangor, Malaysia