These Terms and Conditions apply when you use the BHS website or place an order through it. Online orders are currently available for delivery within Malaysia only.
The website is operated by BF BIONTECH SDN BHD, registered in Malaysia under company number 201901007403 (formerly 1316730-U), with its business address at No. 11, Jalan BA/3, Kawasan Perindustrian Bukit Angkat (2), 43000 Kajang, Selangor, Malaysia (“BHS”, “we”, “us” or “our”).
Using this website
By using this website or placing an order, you agree to these Terms and Conditions. Please provide accurate order details and keep your account sign-in information secure.
Products and availability
We make reasonable efforts to display product descriptions, prices and availability accurately. Product images are illustrative, and appearance may vary slightly due to screen settings or production batches. Please follow the product instructions and safety information supplied with each item.
Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you about the available options. These may include cancelling the affected item and arranging a refund.
Prices, payment and orders
The price and currency shown on the product page and at checkout apply to your order. Delivery charges, taxes and other applicable costs will be shown before you submit the order. Please review your order details before confirming payment.
Submitting an order is a request to purchase the listed items. We will acknowledge receipt and provide order updates using the contact details you supply. An order is accepted when we send an order confirmation or otherwise confirm acceptance in writing.
If information on the website contains an obvious error, or we cannot fulfil an order, we will contact you and explain the available options. If an order is cancelled after payment has been taken, we will arrange a refund for the affected amount.
Delivery
We currently deliver online orders to addresses in Malaysia only. Available delivery areas, charges and estimated delivery times will be shown at checkout or in the delivery information on the website. Delivery dates are estimates unless we expressly confirm a guaranteed date.
Please provide a complete and accurate delivery address and contact number. If a delivery is delayed, damaged or appears to be missing, contact us with your order number at [email protected], [email protected] or +60 13-413 6914.
Changes, cancellations and returns
If you need to change or cancel an order, contact us as soon as possible. We will let you know whether the order can still be changed or cancelled based on its fulfilment status and applicable consumer rights.
Returns, replacements and refunds are handled under the BHS Return and Refund Policy. Nothing in these Terms removes rights that cannot be excluded under applicable law.
Website content
Website text, photographs and logos belong to BHS or are used with permission.
Changes and contact
We may update these Terms and Conditions. The current version and its effective date will appear on this page. Malaysian law applies, subject to mandatory consumer protections.
For questions about these Terms or an order, contact us at [email protected], [email protected] or +60 13-413 6914, or write to:
BF BIONTECH SDN BHD
No. 11, Jalan BA/3, Kawasan Perindustrian Bukit Angkat (2),
43000 Kajang, Selangor, Malaysia