This Policy explains how to contact BF BIONTECH SDN BHD (“BHS”, “we”, “us” or “our”) about a return, replacement or refund for an order placed through our website for delivery within Malaysia. BHS currently accepts online orders for delivery within Malaysia only. This Policy does not limit any consumer rights that cannot be excluded under applicable law.
If an item is damaged, faulty or incorrect
Please contact us as soon as possible after delivery at [email protected], [email protected] or +60 13-413 6914. Include your order number, a description of the issue and photographs, if available. Keep the item and its packaging until we respond, if it is safe and practical to do so.
We will review the information and explain the next steps. Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund or another appropriate remedy. We will provide return or re-delivery instructions where needed.
Change-of-mind requests
Please contact us before sending an item back. We will review your request and advise whether a return can be accepted, along with any applicable conditions and return-delivery arrangements. Please do not send an item to us before receiving return instructions.
How to request a return
Email [email protected] or [email protected], or call +60 13-413 6914. Provide your order number, the item you wish to return and the reason for your request. Please wait for our instructions before shipping an item.
Business address:
BF BIONTECH SDN BHD
No. 11, Jalan BA/3, Kawasan Perindustrian Bukit Angkat (2),
43000 Kajang, Selangor, Malaysia
Please confirm with BHS whether returns should be sent to this business address before publishing it as the return address.
Refunds and replacements
After we receive and assess a returned item, we will contact you with the outcome. Approved refunds will be made to the original payment method where possible. The time for the funds to appear may depend on your bank or payment provider.
If a replacement is agreed, we will confirm its availability and estimated delivery arrangements. If the requested item is unavailable, we will contact you to discuss an appropriate alternative or refund.
Contact
For return or refund support, contact [email protected], [email protected] or +60 13-413 6914.